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Return Policies

General Return Policy
These are AdamTelco's ("Adam Telco", "We" or "our") Standard Return Policies applicable only to products purchased by you directly from the AdamTelco.com website.
  • All product returns require an RMA ( Return Merchandise Authorization ) number.  You may obtain an RMA number by contacting Adam Telco customer service via your account pages and via telephone at 281-894-6606.
  • Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:
    • Any item not purchased from AdamTelco.com
    • Any item without it's valid and readable serial number and/or warranty sticker to include any broken warranty sticker, damaged or altered srial number or warranty sticker.
    • Any item that is returned without all of the original packing materials and accessories, including the retail box, manuals, cables and all other items included with the product
    • Any item from which the UPC code has been removed from it's box or packaging
    • Any item that shows phsyical damage
    • Any product in which a main-in rebate has been submitted.
    • Due to the personal nature of headsets, they are a non-returnable item, however, the standard warranty policy still applies.
    • Any liscense, keycode or software is a non-returnable item once ordered and issued.

Bundled, Combo and Kit Specials
Bundled items, Combo specials and kit specials include two or more items that are purchased together in order to receive a discount or to facilitate ease orf ordering.

Items sold in a kit or bundle may be returned for replacement within the applicable Adam Telco warranty and return policies.

If any individual item sold in a kit, bundle or combo is returned for a refund, the discount will be voided and the discountt amount along with any applicable restocking fee will be deducted from the amount of the refund. If the discount from the bundle, combo or kit is greater than the individual unit price of the item to be returned, then the product cannot be returned for a refund

Quantity Purchases
Adam Telco is happy to fill any order for a quantity of 10 or more of any given item on a single purchase.  We ask that you understand that an order of that size, once purchased, is automatically non-refundable.

 

Detailed Policies

Standard Return Policy

  • Return for refund less 25% restocking fee within: 30 days
  • Return for replacement with Adam Telco 1 Year Warranty: 90 Days replacement, repair or replace for remainder
  • Return for replacement with Manufacurer Warranty: 30 Days

Limited Replacement Only Return Policy

  • Return for refund: non-refundable
  • Return for replacement with Adam Telco 1 Year Warranty: 90 Days replacement, repair or replace for remainder
  • Return for replacement with Manufacurer Warranty: 30 Days, Remainder or Warranty - Manufacturer

Manufacturers Warranty and Adam Telco Warranty
Some items sold through AdamTelco.com has an expressed warranty covered directly by Adam Telco while some items have no express warranty from Adam Telco but are instead covered by the manufacturers' warranties.  If a product  is covered by the manufacturers' warranty, it will be cleaerly stated on that item's webpage. Manufacturers' warranty policy details are typically available at the manufacturers website.  Please note that items in this category are non-refundable unless otherwise indicated.

In some cases, you might still need to return these items to us but with the manufacturer RMA number for replacement, in other case you may be required to return the item directly to the manufacturer for repair or replacement.

Shipping
Adam Telco does not pay for return shipping on any item back to our facility, however, we will ship your replacement item to you at no extra charge.  All replacements are sent UPS ground although you may opt for faster shipping method at your own expense.

Adam Telco customer service is available to addist you with all return requests at 281-894-6606.

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